Last updated: 21 July 2021
Due to the bespoke nature of our items, you can only return banners which are faulty, do not fit the description, or do not meet with your instructions. If your order is faulty in any way, please contact us by email: hello@bestpartybanners. co.uk or on 07748647363 and we will resolve the issue as quickly and efficiently as humanly possible.
If your banners arrive damaged, we will endeavour to put this right with a reprint. If you provide us with a photograph of the faulty/damaged banners, we will reprint from the original file and design chosen - we will not accept different details/files for a reprint.
Customer satisfaction is of course extremely important, and our aim is to achieve this with every order. However, because our valued team are all human, there is the very slightest possibility of error. On the very odd occasion this does happen, usually, our eagle-eyed team will pick up on this, normally before the order is even dispatched. Although, admittedly, on very rare occasions, some errors do slip through the net. So, if you do receive an incorrect banner, or for any reason, you are unhappy with the order you receive, please do contact us and we will of course try our best to resolve the issue as quickly and efficiently as humanly possible.
Photographic evidence of faulty/damaged banners saves unneccessary hassle and inconvenience of returning damaged banners for a reprint/refund - we do not require damaged/faulty items to be returned, once your reprint/refund has been substantiated, we encourage you to recycle the faulty/damaged banners, not return.
We appreciate mistakes can be made when purchasing products online, especially personalised items. That is why we wait up to 1 hour after you completed your purchase and the order is on our order system before we commence preparation of your order.
Within one HOUR of completing your order, you are welcome to contact us if you wish to cancel - as long as your request is made WITHIN one hour of completing your purchase, we will of course cancel and issue a full refund.
To offer our customers the most efficient service we can, we commence preparation of orders soon after the one HOUR cooling off period has passed. This immediately involves a member of our team who collates orders and prepares for print - obviously then printing machinery and consumables are used to produce your order - from this point onwards, we are unable to offer a full refund.
Should you have any concerns, at any time, please contact our valued customer service team and we will endeavour to assist and address your concerns.
As all our products are personalised and made to order, they do NOT qualify for refund if they have been made to the correct personalised specification.
We encourage all buyers to CHECK and DOUBLE CHECK all personalised details provided (ie ALL spellings and ages). We do NOT check every word that comes through and cannot be held responsible for any spelling errors that are printed on your banners - the system in place on our website allows you to preview your banners and you the buyer are able to see the finished product.
We will address any concerns raised within 7 days of receipt of your order, please contact us providing your order number, photographic evidence, and a short written summary - our team will aim to reply within 24hrs.
In the unlikely event you receive an incorrect banner, or you are unhappy with the order you receive, please do contact us. Our aim will be to ensure you receive your correct order by means of a reprint. We will only offer a refund for damaged/ faulty/incorrect prints where the intended celebration date has passed, or we believe we cannot re-deliver in time for the intended celebrations. We will of course try our best to resolve any issue as quickly and efficiently as humanly possible.
Please note bespoke and custom orders are not eligible for refunds unless due to manufacturing fault or defect.