Delivery Policy

We offer Second Class Royal Mail FREE DELIVERY on all orders. We also offer an upgrade to First Class Royal Mail for a small additional fee, and for those urgent orders that require NEXT WORKING DAY DELIVERY - an upgrade is offered via Royal Mail Special Delivery Guaranteed and requires an additional postage charge of £6.99 to cover postage on single orders (plus an additional £1.00 for each additional set of banners ordered).

Delivery Exceptions: Unfortunately, we are unable to offer a next working day to the following Scottish postcode areas: AB30-39, AB41-45, AB51-56, HS1-9, IV21-28, IV40-49, IV51-56, KA27-28, KW1-3, KW5-15, KW16-17, PA20, PA28-38, PA41-49, PA60-78, PH15-26, PH30-40, PH41-50, ZE1-3 Delivery to these postcode areas can take between 2-3 days when selecting the NEXT WORKING DAY DELIVERY SERVICE.

Royal Mail Second Class (Free Postage), and the chargeable upgrades to First Class Royal Mail and Royal Mail Special Delivery Guaranteed are the ONLY services we currently provide - we cannot offer alternative services.

We currently only offer postal services within the UK

It is our aim to dispatch all orders received up to 2pm on Mondays to Fridays the same working day. Orders received after the 2pm cut off time on Mondays to Fridays will be dispatched next working day. Orders Placed on Saturdays and Sundays will be prepared over the weekend and dispatched the next working day. (i.e, orders placed on a Saturday will be posted the following Monday (Unless this falls on a Bank Holiday, then it will be posted the next working day). We reserve the right to withdraw this service at any time or change it in any way we require without prior notice. Our working office hours are Monday to Friday (Saturday, Sunday and Bank Holidays are not included as working days).

The FREE DELIVERY postal service is provided by Royal Mail - Royal Mail claim to deliver Second Class items in 2-3 working days however this is not a guaranteed delivery timescale.  Royal Mall claim to aim to deliver First Class items next working day, again this is not a guaranteed delivery timescale.  The Royal Mail Special Delivery Guaranteed by 1pm service is a Guaranteed delivery service (Mon-Fri only), however there are delivery exceptions for certain postcodes.

We do not have control over the service Royal Mail provide - although, of course, we are available to assist if items have still not arrived soon after the estimated delivery dates.

Estimated delivery dates and times are for the mainland UK, offshore deliveries are subject to longer shipping times.

We print address labels from those details provided by you the customer on the order - please ensure these details are correct at the time of purchase as we cannot change the delivery address once the purchase has completed.

We can and do post to BFPO addresses, as long as the address has a UK postcode.

We currently use Royal Mail as our courier and reserve the right to change this without prior notice. We cannot be held responsible for the actions of our couriers and any delays that are incurred due to their actions. Should an order arrive later than expected due to delays incurred by our designated couriers, we will not refund the order. It is up to the customer to allow for potential delays when ordering. We also recommend ordering with plenty of time to spare to avoid any disappointment.

International Delivery Unfortunately, we do not deliver to addresses outside of the UK. You may place an order from outside the UK but the order must have a UK delivery address.

Please note that the dispatch date is the day we process and print your order ready for dispatch, NOT the day it will be delivered.

Exact delivery dates and times are not provided, we cannot and do not guarantee delivery dates or times.